Warranty

Warranty

Woodplay Warranty and Care

5 YEAR WARRANTY

Subject to proper installation and normal residential use, Woodplay warrants, subject to the limitations stated below, to the original retail purchaser, all chain, seats, swing hangers, hardware, metal braces, ropes and accessories to be free from defects in material and workmanship for a period of five years from date of purchase. Cracks in non-functional plastic components are not considered defects in materials and workmanship if they do not affect the functionality of the playset. Merchandise covered under this limited five-year warranty will, at our option, be repaired or replaced, excluding any freight or labor fees.

LIMITED LIFETIME WARRANTY

In addition, for the lifetime of your playset, Woodplay warrants, to the original retail purchaser, all wooden components against structural failure due to corrosion, wood rot, or insect infestation. Seasonal checks, surface cracks, knotholes and knots, natural characteristics of all wooden play equipment, not resulting in structural failure, are not covered under this warranty. And will not affect the integrity of your playset. Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, metal rungs or hardware that fail due to breakage (excludes surface rust). This limited lifetime warranty also applies to our exclusive Super Slide, Hurricane Slide and Alpine Slide. Timber is a natural material which can absorb and release moisture. Although this product is designed to minimize this effect, in certain circumstances some movement or distortion is unavoidable. During dry hot weather timber may shrink and check – this is a normal process of weathering. After the first year of service it is advisable to clean and apply a non-toxic stain or sealant to the wood, safe for children’s use. Be sure to check with your local dealer, most offer maintenance packages for a fee.

Components covered under this 5 year and limited lifetime warranty will be replaced free of charge, excluding freight and labor fees. Non-residential use of the playset is prohibited and voids the warranty as the playsets are designed for residential use only.

Woodplay reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective, and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned to our factory for examination or recovery must be shipped freight prepaid, unless a Return Authorization Number is issued. This warranty program does not cover normal wear and tear, color fading, or damages resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance contrary to our instructions. Woodplay assumes no responsibility for incidental or consequential damages which may arise from the purchase or use of our equipment. Please supervise your children’s play activity and maintain your play equipment periodically. This warranty is expressly in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for use. Woodplay does not assume or authorize any person to assume for us, any other liability in connection with the sale of our products.

MAINTENANCE & CARE

Woodplay reserves the right to make changes in materials, design, and pricing without notice. Your child’s safety is your responsibility; therefore, you should inspect this equipment regularly for wear and safety. Maintaining your playset properly will insure that your playset is safe and beautiful for the life of the set. Proper guidelines regarding annual tightening and periodic staining can be found in your owner’s manual. Be sure to check with your local dealer, most offer maintenance packages for a fee. Playsets that have been altered or show signs of blatant neglect may not be eligible for this warranty.

FOR WARRANTY SERVICE, CONTACT:

Woodplay Playsets
Escalade Sports
P.O. Box 889
Evansville, IN 47706 1-800-GO-SWING
Or e-mail us at: playgroundcs@escaladesports.com Visit us at swingsets.com

Download Woodplay Warranty

Goalrilla Warranty

Springfree Warranty

Parent Approved

Amazing experience with Woodplay. The team is very helpful and assisted us to customize a playset that fit our space that was located on a slanted wooden area. Fully installed on a Saturday after only a short lead time. Our daughter loves the playset and no doubt will for many years to come!

Very helpful staff and a wonderful location so you can see all of the playsets in person and let your kids experience them firsthand. The buying experience was no pressure and we opted to have Woodplay also install our set. That was money well spent! The install was performed on time and without any issues. We highly recommend Woodplay for your family too!

We just got a Woodplay playground installed this summer. My kids absolutely love it! The quality is superb and the installation was smooth and easy. The employees were incredibly helpful throughout the entire process. Highly recommend this company!

Friendly, no-pressure sales staff. Great prices on quality equipment. We purchased the Springfree trampoline and our daughter has been loving it. The setup was included and went off without a hitch. Whenever we need a new playset, we will be coming back here!

Woodplay is such a fantastic place to purchase kids’ outdoor playsets and trampolines from! We bought their cedar playset when the kids were young, and it was so sturdy and safe. It really looked good in our backyard too. Now, I have two teenagers so we bought Woodplay’s trampoline because it’s the safest style on the market – just to get them out of the house. We have the basketball hoop accessory and it has taken a beating, but is still holding up excellently! Both of these were delivered and installed by Woodplay. I wanted them to install because they do it all the time, and I just wanted to make sure that it was put together correctly. These two products were well worth the money. We will probably purchase a Goalrilla Goal in the near future!

We purchased our playset from Woodplay almost 8 years ago. We have moved since then, and they moved our playset for us and we’ve had them come out and pressure wash and stain and tune up (look over and make sure all bolts are tight etc) a few times, and they have always done a great job. Recently, we had them come out for a deluxe tune up and they discovered a split in one of the frame legs. They said it would be covered under warranty and came out and replaced the part at just a small fee to cover the trip out. We have been very happy with our playset and the great customer service from Woodplay.

From ordering to install 5*s all the way. They were so accommodating with my schedule and the installer did a great job putting it exactly where we wanted it even though the spot was a bit challenging. They even came back the next afternoon to replace a defective part that was discovered on the install. Our kids love their new play set. Glad we chose Woodplay.

Woodplay talked me through the whole process of choosing and then purchasing our Goalrilla basketball goal. There are so many different models and options to choose from and they were so patient in explaining all the differences. They also had the best price – even compared to Amazon! But they still told me that they’d price-match if I found something cheaper online. The installation process was seamless. This is a great local business that I’m happy to support and I’ll be doing business with them for a long time.

Recently purchased a CV-60 Goalrilla basketball goal from Woodplay and could not be happier. The install went exactly as planned and there is zero vibration when shooting. Would recommend this model and Woodplay to anyone interested in a professional quality hoop. Look forward to enjoying this goal for many years!

We have purchased Woodplay sets for our daughter and granddaughter and have had excellent service every time. We still have our original Woodplay set that we purchased almost 25 year ago and our granddaughter plays on it when she visits our house. These sets are built very well to last over time. We love Woodplay!

We had a playset installed in May and couldn’t be happier. The installation process was a breeze and the playset is great. It is very well put together, the wood is high quality and it is beautiful. I love the way it looks in the yard! I absolutely recommend them!

Perfect place to get a springless trampoline for my daughter – very sweet and helpful sales people, no overselling. Prompt and reliable delivery and installation. My little girl loves her trampoline!

This is the most amazing swingset around! Woodplay has amazing customer service and staff too that are willing to help make your playset perfect! My kids absolutely love it, we can’t say enough great things about the company!

We have purchased three times from Woodplay on Lumley. Always such a great customer experience. Easy to test out equipment in showroom. Educated Staff. Timely installs. Couldn’t be happier with our newest purchase, a Springfree trampoline. We are enjoying it very much. Thank you. Recommend to people looking for a trampoline or playset.

A few years ago I would have thought our son would be “over” playing on his playset, but to our surprise (and delight) it’s still a popular hangout spot for him and his friends…at 11 years old! Thanks for helping us keep him a kid for a little bit longer!

As a business owner, I wanted to take a moment and thank you for the amazing job WoodPlay of NC has done for my family. So many times in business, customers only take the time to complain. The experience from the time we walked into you showroom till today has been a pleasure. Your installer was here this morning to install the swing set. I must comment, what a great member of your team. In both cases of the upgrade of the basketball goal, trampoline delivery and swing set today, he was very professional. The swing set turned out great. Thank you again for a job “well done”

We are loving our new playset and the installation guys were fantastic!

The installers are working away and have been wonderful to deal with. They are polite, knowledgeable and hard-working. The set looks great. Thank you so much!

Thanks again for everything, you guys are incredible to work with, the playset is great and we look forward to doing business again in the future.